I enjoy the convenience of using IM. I use it with friends and family but I really prefer hearing their voices on the phone. It is quick and convenient especially if we are both online at the same time.
Inconvenient - I have a friend who consistently wants to IM when I am at work. She knows my hours and always wants to chat when I am at work. I just have to ignore her and it makes her mad. But she never uses her computer at night when I am at home and use mine. Too bad!!
I would probably not use it for reference in our library because we are so small and we are not always at a computer and it would be faster for someone to call
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